PRIVACY POLICY

Big Dog Deli

Powered by Toast
Last Updated: 2/20/2025

This Privacy Policy describes how personal information is collected, used, and disclosed when you download and use the Big Dog Deli, LLC Mobile App (the “App”), and the choices and rights you have to protect your personal information collected via the App.


Big Dog Deli, LLC (“Merchant”) is responsible for the personal information collected when you use the App. The App uses technology provided by Toast, Inc. (“Toast”). To learn more about Toast’s privacy practices, please visit Toast’s Privacy Statement at:

https://pos.toasttab.com/privacy

Privacy Policy for Big Dog Deli, LLC Mobile App

Personal Information Collected Via the App

The App collects the following categories of personal information:


  • Contact information: Name, email, phone number, and address
  • Orders and order history: Items ordered, date/time, order amounts, delivery locations, tips, order frequency, favorite locations or items, and preferences
  • Payment information: Card number, security code, expiration date, Apple Pay, Google Pay
  • Precise location: Used for location-enabled features; can be disabled via device settings
  • Rewards program and gift cards: Points balance, redemptions, gift card value and balances
  • Device and usage information: Device type, browser, IP, identifiers, location, usage stats, crash reports

How Your Personal Information is Used

Merchant may use your personal information for the following purposes:


  • To provide the App and its features (account management, orders, payments, loyalty program)
  • To personalize your experience and provide recommendations
  • To troubleshoot and improve the App (including aggregated/anonymized data)


Merchant may also use it:


  • To analyze user preferences for business development
  • To send marketing communications or ads on third-party platforms
  • For compliance, legal obligations, fraud prevention, and protection

How Your Information Is Shared

  • With Toast: Toast hosts and stores information on Merchant’s behalf
  • With service providers: Hosting, communications, payment processing, security, customer management, etc.
  • Merchant-initiated sharing: With delivery services, loyalty programs, ad platforms
  • With authorities: As required by law or to protect legal rights and App integrity

Your Privacy Choices

Within the App settings, you can:


  • Access or change your account information
  • Delete your account
  • Disable third-party advertising pixels
  • Contact the Merchant for other choices under applicable laws

Do Not Track

The App does not respond to “Do Not Track” signals. Learn more at: http://www.allaboutdnt.com

Changes to This Privacy Policy

This Privacy Policy may be modified at any time. You will be notified of any material changes as required by law.

Contact Us

For any questions, contact Big Dog Deli, LLC at:


info@bigdogdeli.com

California Addendum

This section applies only to California residents under the California Consumer Privacy Act (CCPA).

CCPA Categories of Personal Information Collected

  • Identifiers: Name, email, IP address – Shared with Toast & service providers
  • Customer Records Information: Contact details – Shared with Toast & service providers
  • Protected Characteristics: Not collected
  • Commercial Information: Purchase records – Shared with Toast & service providers
  • Employment Info: Not collected
  • Biometric Info: Not collected
  • Network Activity: Browsing, interaction – Shared with Toast & service providers
  • Geolocation Data: Precise location – Shared with Toast & service providers
  • Sensory Data: Not collected
  • Education Records: Not collected
  • Inferences/Profiles: Preferences – Shared with Toast & service providers


Merchant may also use personal information for:


  • Business analytics and market research
  • Marketing outside the App
  • Compliance and protection

Additional Disclosures

Merchant may share your personal information with:


  • Delivery and loyalty program partners
  • Business transaction partners (e.g., mergers, sales)
  • Government or legal authorities

Your Privacy Rights (CCPA)

California residents may:


  • Request details about data collection, use, and disclosure
  • Request access, correction, or deletion of their personal information (Limitations apply under CCPA)

Sensitive Personal Information (CA)

Collected only with consent and for limited purposes:


  • Precise location
  • Dietary and dining preferences


You may limit use by managing your App profile or device settings.

Data Retention

Personal information is retained as long as necessary for App usage and a reasonable period afterward. Data is deleted when no longer needed under applicable laws.

US State Law Addendum

Applies to residents of Virginia, Colorado, Connecticut, Texas, Montana, Oregon, and Utah.

Your Rights

Residents may:


  • Request information about how their data is collected, used, and shared
  • Request access, correction, or deletion of personal information (Subject to scope and legal limitations)


To exercise your rights or appeal decisions, contact via the info provided in the Contact Us section.

Sensitive Personal Information (US States)

Collected only with your consent and includes:


  • Precise location (disable via settings)
  • Dietary/dining preferences (delete in App profile)


Withdrawal of consent applies only going forward.

Data Retention

Data is retained as long as needed for App access and use, and deleted when no longer necessary under applicable laws.